Salon Partner Agreement

1. Parties, scope and acceptance

• This Salon Partner Agreement (the "Agreement") is entered into between MyHairQue (the "Platform", "we", "us") and the business registering a salon profile (the "Salon", "you").
• By ticking the acceptance boxes and completing registration — whether with email and password or with a Google account — you confirm that you have read, understood and agree to be bound by this Agreement, the MyHairQue Terms of Service and the Privacy Policy.
• You confirm that you are at least 18 years old and that you are the owner, director or an authorised representative with legal power to bind the Salon to this Agreement.
• This Agreement takes effect on the date of acceptance and remains in force until the Salon account is closed by either party in accordance with Section 14.

2. Role of the Platform

• MyHairQue is a booking intermediary and discovery marketplace. We list salons, take appointment requests, process payments and pass bookings on to you.
• MyHairQue does not provide hair or beauty services, does not employ your staff, and is not a party to the service contract between you and the customer. That contract is formed directly between the Salon and the customer.
• We do not guarantee any minimum number of bookings, level of visibility, search ranking position or revenue. The main parameters determining a Salon's ranking in search results on the Platform include customer review ratings, booking volume, cancellation rates, proximity/distance to the customer, and profile completeness.
• We may change, suspend or discontinue features of the Platform at any time, and will give reasonable notice of material changes that affect paid features.

3. Eligibility, licensing and verification

To keep the marketplace trustworthy, every Salon must be a genuine, lawfully operating business.

• You must operate a legally registered business (or be a lawfully self-employed professional) in the country where the salon address is located, and hold every licence, permit, registration and insurance policy that local law requires for hairdressing or barbering services.
• You must comply with all applicable health, hygiene, sanitation, fire-safety, employment and consumer-protection laws.
• You must maintain adequate public liability and professional indemnity insurance, and provide evidence of that cover on request.
• The salon address you supply is verified against public mapping data. You must register a real, serviceable trading address and must not register a virtual office, a competitor's address or an address you do not lawfully occupy.
• We may request identity documents, business registration numbers, VAT numbers, proof of licensing or proof of address at any time, and may suspend the listing until verification is complete.

4. Account security and staff access

• You are responsible for all activity that takes place under your account and under any staff accounts you invite, whether authorised by you or not.
• Credentials must not be shared, sold or transferred. Each member of staff who needs access must receive their own invitation.
• You will keep contact details, opening hours and staff lists accurate, and remove staff members promptly when they leave.
• You must notify us without undue delay if you suspect unauthorised access to your account.
• Where a Google account is used to sign in, you are responsible for the security of that Google account, including keeping two-step verification enabled.

5. Listing content, accuracy and licence

• All information you publish — services, prices, durations, descriptions, hair-type specialisms, accessibility details and photographs — must be accurate, current and not misleading.
• Prices must be shown inclusive of any applicable VAT or sales tax and must match the prices you charge in the salon. Undisclosed surcharges at the chair are prohibited.
• You may only upload images that you own or are licensed to use, and you must hold written consent from any identifiable person shown, including for before-and-after photographs.
• You grant MyHairQue a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, resize, display, and use your listing content, salon name and logo for the operation, promotion and marketing of the Platform. This licence survives account closure for content already published in reviews, transformations or archived marketing material.
• Hair-type targeting must reflect genuine competence. Claiming a specialism you cannot deliver is grounds for removal.
• You must not publish contact details, external booking links, or attempts to redirect customers off the Platform in your listing, service descriptions, images or messages.

6. Bookings, availability and honouring appointments

• Availability you publish is an offer to book. Once you approve a booking request, you are contractually committed to providing that service at the agreed time, at the agreed price, by a suitably qualified professional.
• You must keep your calendar, opening hours and holiday closures up to date, and respond to pending booking requests promptly.
• Same-day bookings require a minimum lead time as configured on the Platform. Repeated failure to respond to requests may lead to reduced visibility.
• You must not ask a customer to cancel a Platform booking and rebook directly, and you must not refuse to honour a valid booking because it was made through MyHairQue.
• Bookings are automatically marked completed two hours after the appointment start time unless updated sooner.

7. Cancellations, no-shows and rescheduling

• Salon-initiated cancellations must be made as early as possible and, other than in genuine emergencies, no later than the cancellation window shown in your dashboard.
• Excessive or last-minute salon cancellations are monitored. A pattern of cancellations may result in warnings, loss of the Trusted Salon badge, reduced ranking, withheld payouts for the affected bookings, or account suspension.
• Where a customer cancels within the permitted window, the service amount is refunded to the customer in line with the Platform cancellation policy in force at the time of booking.
• The right to reschedule a customer's appointment is a tier-based feature with a monthly allowance. Exceeding your allowance means you must cancel rather than move an appointment, unless you upgrade.
• You may report customer no-shows through the dashboard. Disputes are handled through the Platform's dispute process, and our decision on refunds and fee allocation is final for the purposes of the Platform.

8. Payments, fees and taxes

Payments are processed by Stripe. Nothing in this section affects your own obligations to your tax authority.

• Payment processing services for Salons on MyHairQue are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to this Agreement or continuing to operate as a Salon on MyHairQue, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
• Customers pay for the service and a non-refundable Platform service fee of €3.50 per booking at the time of booking. The service fee is charged to the customer and is retained by MyHairQue.
• Service amounts are collected via Stripe Connect and routed to your connected account, less any applicable Stripe processing fees, refunds, reversals, chargebacks and amounts you owe us.
• You must complete Stripe Connect onboarding, including identity and bank verification, before any payout can be released. Funds may be held by Stripe where verification is incomplete.
• Payout frequency is determined by your subscription tier: monthly on the Free tier, weekly on Silver, and a choice of daily, weekly or monthly on Gold and Platinum. Actual settlement times depend on Stripe and your bank.
• Subscription fees for paid tiers are billed in advance and recur monthly until cancelled. Tier fees are non-refundable for the current billing period, except where required by law.
• You are solely responsible for determining, collecting, reporting and remitting all taxes arising from services you provide, including VAT, and for issuing any invoices or receipts customers or authorities require from you.
• In compliance with EU Directive 2021/514 (DAC7) and applicable local tax laws, MyHairQue is legally obligated to collect certain tax identification data from you and report your Platform earnings and identity details to the Belgian tax authorities (FPS Finance), who may exchange this information with tax authorities in your country of establishment.
• Chargebacks, disputes and fraudulent transactions relating to your services may be recovered from you, including by deduction from future payouts.
• We may withhold or delay a payout where we reasonably suspect fraud, an unresolved dispute, a breach of this Agreement, or a legal obligation to do so.

9. Customer treatment, messaging and conduct

• You will treat every customer with professionalism, courtesy and respect, and will not discriminate on the basis of race, hair texture or type, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, age or any other protected characteristic.
• You must be able to deliver the hair-type specialisms you advertise, and must not turn a customer away, add unadvertised surcharges, or downgrade service because of their hair texture.
• In-app messaging is available only for confirmed bookings and closes when a booking is completed or cancelled. You must not use messaging to solicit off-platform payment, share personal contact details, or send marketing.
• Customer names, contact details and booking data are provided solely to fulfil the booking. Any other use — including marketing lists, resale or transfer to third parties — is strictly prohibited.
• Harassment, abusive language, unwanted contact after an appointment, and any request for a customer to remove or alter a genuine review are prohibited.

10. Reviews, ratings and photographs

• Reviews are written by verified customers and belong to the customer. We do not remove reviews simply because they are negative.
• You must not create, buy, incentivise, threaten or otherwise manipulate reviews, and must not review your own or a competitor's salon.
• Where your tier includes public review responses, responses must be professional and must not disclose personal customer information.
• Customers may upload before-and-after photographs of their own results. You must not upload a customer's photograph without their documented consent.
• We may remove content that is unlawful, defamatory, discriminatory, misleading, or in breach of this Agreement.

11. Data protection and privacy

• Each party acts as an independent controller for the personal data it processes: MyHairQue for Platform accounts and bookings, and the Salon for the customer records it keeps in its own systems.
• You will comply with the GDPR and all applicable data-protection laws, will process customer personal data only for the purpose of fulfilling the booking and your own legal obligations, and will apply appropriate technical and organisational security measures.
• You will not export, scrape or bulk-download customer data from the Platform.
• You will notify us without undue delay, and in any event within 48 hours, of any personal-data breach affecting Platform customers, and will cooperate with any resulting investigation or notification duty.
• You will honour customer data-subject requests that relate to data held in your own systems, and will assist us in responding to requests that relate to Platform data.

12. Prohibited conduct

The following will normally result in immediate suspension:

• Registering a salon that does not exist, that you do not control, or that duplicates an existing listing to gain extra visibility.
• Diverting Platform customers to off-platform bookings or payments in order to avoid fees.
• Manipulating reviews, ratings, loyalty points, coupons or search ranking.
• Uploading malware, scraping the Platform, reverse-engineering it, or attempting to bypass access controls, rate limits or payment flows.
• Money laundering, payment fraud, chargeback abuse, or providing services that are unlawful in your jurisdiction.
• Using the Platform's name, logo or brand in a way that suggests endorsement, partnership or certification that has not been granted in writing.

13. Warranties, indemnity and liability

• You warrant that the information you provide is true, that you hold the licences and insurance required, and that your services will be carried out with reasonable skill and care in line with professional standards.
• You are solely liable for the services you provide, including any injury, allergic reaction, chemical or heat damage, property damage, or dissatisfaction arising from them.
• You will indemnify and hold harmless MyHairQue, its officers and employees against all claims, losses, damages, fines and reasonable legal costs arising from your services, your content, your breach of this Agreement, or your breach of law.
• The Platform is provided "as is". To the maximum extent permitted by law we exclude implied warranties and are not liable for lost profits, lost bookings, loss of goodwill or indirect or consequential loss.
• Where liability cannot lawfully be excluded, our total aggregate liability to you in any 12-month period is limited to the total subscription and service fees we actually received in respect of your account during that period.
• Nothing in this Agreement excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law.

14. Suspension, termination and consequences

• You may close your salon account at any time from the dashboard, subject to honouring all confirmed bookings that remain in your calendar.
• We may suspend or terminate your account immediately where we reasonably believe you have breached this Agreement, created risk for customers, or acted unlawfully; and otherwise on 30 days' written notice. In the event of any restriction, suspension, or termination, we will provide you with a written statement of reasons for that decision on a durable medium (e.g., via email).
• On termination your listing is removed from search, pending bookings may be cancelled and refunded to customers, and paid subscription features stop at the end of the current billing period without pro-rata refund.
• Amounts properly owed to you for completed bookings will be paid out after any deductions for refunds, chargebacks or sums you owe us, subject to Stripe's settlement schedule.
• Sections concerning content licence, payments owed, data protection, indemnity, liability and governing law survive termination.

15. Changes to this Agreement

• We may update this Agreement to reflect changes in the Platform, our fees or the law. Material changes will be notified by email and in the dashboard at least 15 days before they take effect.
• Continuing to use the Platform after the effective date, or accepting a new version when prompted, constitutes acceptance of the updated Agreement. If you do not accept, you may close your account before the effective date.
• Each acceptance is recorded with the agreement version, the date and time, and the sign-up method used, and serves as evidence of agreement.

16. General and governing law

• This Agreement is governed by Belgian law, and the courts of Antwerp, Belgium have exclusive jurisdiction, save for any mandatory rights you have in your own country of establishment.
• Nothing in this Agreement creates an employment relationship, partnership, joint venture or agency between the parties.
• You may not assign this Agreement without our written consent. We may assign it as part of a reorganisation or sale of the business.
• If any provision is held invalid, the remainder stays in force. A failure to enforce a right is not a waiver of it.
• This Agreement, together with the Terms of Service and Privacy Policy, is the entire agreement between the parties regarding the Salon's use of the Platform.
• Questions about this Agreement can be sent through the contact form on the Platform.